… negotiating with terrorists. Okay, so that is hyperbole. But just a bit. I don’t expect them to lob a bomb at me or anything. However, CenturyLink’s business practices have certainly caused me to lean hard into my CBT skills that I learned in order to treat PTSD (caused by actual life-threatening situations). In short: my nervous system equates my experience as a CenturyLink customer to surviving an actual terrorist attack.